The banking industry today is growing at an unprecedented rate; with increasingly well informed and demanding customers choosing technology as their ideal way to interact with the banks. To enhance their customers' experience further and to remain at the front of the field, banks are beginning to look at other industry successes and are using big data and customer analytics to retain their customers. As is the trend with other industries, customers are demanding more from their user experiences. To keep up with this trend, solution providers are leveraging big data to better understand and serve their customers. Solution providers are integrating analytics with banks to standardize the decision-making processes, to increase sales and consistency.
Customers now access their bank accounts via multiple channels, the traditional method of face-to-face banking is still prevalent, but an increasing number of customers are banking via a mobile device, tablet, and even social media. Banks have to resort to omnichannel hubs for successful customer engagement across multiple channels seamlessly and consistently. The hubs allow banks to centralize business processes, which allows for easy rollout of new products and services. Banks are also looking for opportunities to reduce their data centers and are looking to implement public cloud-based infrastructure as it will cut costs and provide agility and flexibility.
This edition of CIO Applications brings you the “Top 10 Banking Technology Solution Providers - 2017.” This edition features some of the most prominent banking solution providers in the industry that will empower organizations to proactively optimize their operations.
